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GSL cares about its customers and their ability to serve their patient needs. We know that our customers represent the front line of defense in prevention and care for those impacted by COVID-19 and other illnesses. As a company, we want to assure you that GSL will continue to do everything we can in support of our customers while adhering to the guidelines set forth by the WHO, CDC, and local authorities. I'd like to provide our current update with regards to Field Support and Repairs, Yearly Site Checks, and our Phone and Remote Software Maintenance.
Field Support and Repairs
GSL Field Support continues to operate during the COVID-19 pandemic. GSL is aware that our customers are the front lines and we stand ready to support you in any way that we can safely provide support. We understand that access to pharmacies is being limited in the interests of safety for staff, vendors, and patients. As a result, during this time of heightened awareness, GSL will come on-site to resolve any critical and patient impacting issues as we have always done and will schedule non-critical issue repairs according to the current WHO, CDC and local authority guidelines. Additionally, GSL will require positive confirmation from the pharmacy that our staff will be permitted entrance for the repair upon arrival.
Yearly Site Checks
GSL will suspend annual site checks until April 15, 2020 to limit the number of staff sent into the pharmacy for the protection of everyone involved.
Phone and Remote Software Support
Our phone and remote software support continue to operate normally. Our 24-Hour support line is 866-477-2682
Please our team know if you have any questions or concerns. ...
